Shipping Policy

*If you purchased your appliance from a retailer, please contact that retailer directly.

Shipping Method

For small items: Standard shipping through USPS, UPS and FedEx

For large items (Pizza Ovens, Wine Fridges, Tubs, etc.) or multiple products: Shipping through LTL Freight.

Shipping Time

Standard Shipping: 3-5 business days within the U.S., 5-7 business days for Canada

LTL Shipping: 7-10 business days within the U.S., 10-15 business days for Canada

Order Processing Time: 1-2 business days.

Shipping times are dependent on each specific carrier. We offer free shipping directly to your front door, or in-home delivery and white glove service for an additional fee. Deliveries typically occur on weekdays, but in certain zip codes, weekend deliveries can occur.

Shipping Types

Standard Shipping: Empava with proven carriers that offer insurance and tracking, including UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time and are dependent upon warehouse turnaround.

Freight (LTL) Delivery: Freight delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables. 

Shipping Cancellation

The customer must provide a valid e-mail address during the checkout process. All orders are subject to verification and approval. All approved orders will be accompanied by an e-mail confirmation from our secure payment server. All shipped orders will be followed by an e-mail confirmation including tracking number(s) and shipping carrier contact information.

If you need to request a cancellation or make any changes to your order, please contact our customer support as soon as possible at (888) 682-8882, or email us at support@empava.com. We are available Monday through Friday from 9am – 5pm PST. Once an order reaches our warehouse, we can no longer guarantee cancellations or changes, as we strive to process and deliver each order swiftly.

LTL Receipt Instructions

In-person freight receipt: The carrier will contact you directly to schedule delivery. If you are not available to receive the scheduled delivery, you may be charged a delivery fee on your original form of payment.

Contactless delivery: You will receive a shipping date and tracking information for your order, but do not need to be present for receipt. If you are not home at the time of delivery, the carrier will document the package’s condition and drop-off location with photos.

In-home delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.

Shipping, Delivery, and Cutoff Times

Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.

Shipping & Order Confirmations

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.